Re: [IUG] OCLC Gateway Export/interactive transfer attempts fail

["Jan Dellinger" <jdellinger at hawkeyecollege dot edu>]

Tina,

When we experienced an export problem, we found that our IT Dept. was disabling software called "Hotline" when updating a device.  "Hotline" provides the connection between OCLC and the Innopac server - at least at our college.  Whenever the device is updated, our IT Dept. has to unblock "Hotline." 

These are my notes from our exporting woes in 2005, so there may have been changes since then.  I know this was a difficult problem to diagnose and kept us from exporting for a length of time.

Jan Dellinger
Director of Library Services
Hawkeye Community College
1501 E. Orange Rd.
P.O. Box 8015
Waterloo, IA 50704
phone: 319-296-4006
fax: 319-296-9140
jdellinger at hawkeyecollege dot edu      


-----Original Message-----
From: innopac-bounces at innopacusers dot org [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Tina Herman Buck
Sent: Tuesday, August 26, 2008 12:56 PM
To: 'IUG INNOPAC List'
Subject: Re: [IUG] OCLC Gateway Export/interactive transfer attempts fail

Chris,
Yes, thanks, we have. It's got to be the firewall at this point, I think, as
we've looked into everything else in the FAQ and everyone's great ideas.

Thanks again,
Tina

Tina Herman Buck
Technical Services Librarian 
Scarborough-Phillips Library
St. Edward's University 
3001 South Congress Ave.
Austin, Texas 78704
512-464-8825 (voice)      
512-448-8737 (fax)
tinab at stedwards dot edu
http://libr.stedwards.edu/ 


-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of iss010
Sent: Saturday, August 23, 2008 6:08 AM
To: IUG INNOPAC List
Subject: Re: [IUG] OCLC Gateway Export/interactive transfer attempts fail

Have you added the pc ip number to Limit Network Access - OCLCNET in the 
character based?

Chriis



Christine Jones
Systems Administrator
Bangor University
Wales
UK

Tina Herman Buck wrote:
> I'm using "949 *recs=batch;" (with the indicators being blank, and batch
> being the name of our usual OCLC loader. I've also tried "949 *recs=b;",
> with the same result.) We're looking into the firewall issue you
mentioned,
> hopefully that will be the solution. 
>
> Many thanks,
> Tina
>
> Tina Herman Buck
> Technical Services Librarian 
> Scarborough-Phillips Library
> St. Edward's University 
> 3001 South Congress Ave.
> Austin, Texas 78704
> 512-464-8825 (voice)      
> 512-448-8737 (fax)
> tinab at stedwards dot edu
> http://libr.stedwards.edu/ 
>
>
> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
> [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Frances, Melodie
> Sent: Friday, August 22, 2008 1:58 PM
> To: IUG INNOPAC List; Load Profile Listserv
> Subject: Re: [IUG] OCLC Gateway Export/interactive transfer attempts fail
>
> Can you show us what your command actually looks like? And also, this
> could be a firewall issue. I BELIEVE your IT folks have to open that
> port.
>
> Melodie Morgan Frances
> Head of Cataloging
> Graduate Theological Union
> mfrances at gtu dot edu
> 510-649-2521
>
> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
> [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Tina Herman Buck
> Sent: Friday, August 22, 2008 7:38 AM
> To: 'IUG INNOPAC List'; 'Load Profile Listserv'
> Subject: [IUG] OCLC Gateway Export/interactive transfer attempts fail
>
> Greetings, 
>
> We are trying to set up interactive bib transfer with OCLC Gateway
> export,
> and have run into an error message that I can't figure out:  "/bin/sh:
> m2btabfile: cannot open. The TCP/IP connection has been closed by the
> remote
> host." The 949 *recs command is going to a valid load table.  Am I
> missing a
> command in the m2btab or in the Mil settings? Any help would be much
> appreciated.
>
>  
>
> Thanks,
>
> Tina
>
>  
>
> Tina Herman Buck
>
> Technical Services Librarian 
>
> Scarborough-Phillips Library
>
> St. Edward's University 
>
> 3001 South Congress Ave.
>
> Austin, Texas 78704
>
> 512-464-8825 (voice)      
>
> 512-448-8737 (fax)
>
>  <mailto:tinab at stedwards dot edu> tinab at stedwards dot edu
>
> http://libr.stedwards.edu/ 
>
>  
>
>
>
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