Re: [IUG] Teleforms-unsuccessful TNS notices

["Lisa Caldwell" <lisacald at gmail dot com>]

Thanks for sharing your data. While I've been told that Teleforms won't
handle all phone calls, I had no way of determining a reasonable percentage.

On Tue, Jun 17, 2008 at 1:32 PM, Laurie J. Shedrick <lshedrick at midhudson dot org>
wrote:

> Our percentages seem lower.  For example yesterday about 900 calls were
> made
> and about 50 were not successful.  The fifty seems higher than usual to me,
> even.  We added two new libraries yesterday, that may have contributed.
> Over
> time the bad data entry in the telephone field gets corrected from the
> bounces.  We have an 8 line setup with 20 of our 66 libraries using it for
> both hold pick up and overdue.
>
> Laurie J. Shedrick
> Automated Systems Manager
> Mid-Hudson Library System
> 103 Market Street
> Poughkeepsie, NY 12601
> lshedrick at midhudson dot org
> (845) 471-6060 X 21
>
>
> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
> [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Lisa Caldwell
> Sent: Monday, June 16, 2008 7:04 PM
> To: IUG INNOPAC List
> Subject: [IUG] Teleforms-unsuccessful TNS notices
>
> My library started using Teleforms a year ago. On average, 20% of our phone
> notices become unsuccessful TNS notices. I'm curious to know whether this
> percentage is much higher than what others using Teleforms are
> experiencing.
> Any feedback would be appreciated.
>
> Thanks,
>
> Lisa Caldwell
> Springdale Public Library
> lcaldwell at springdalelibrary dot org
>
>
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