Re: [IUG] Teleforms-unsuccessful TNS notices

["GOODYEAR John" <johng at multcolib dot org>]

Hi,

I haven't figured up percentages but here are some raw number samples
for comparison:

5/20 TNS Odue - 1095, TNS Holdpickup - 1361
5/21 Unsuccessful TNS Odue - 112, Unsuccessful TNS Holdpickup - 65

6/5 TNS Odue - 794, TNS Holdpickup - 2009
6/6 Unsuccessful TNS Odue - 76, Unsuccessful TNS Holdpickup - 123

Hope this helps,

John Goodyear
ILS Analyst
Multnomah County Library
503.988.3229

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Lisa Caldwell
Sent: Monday, June 16, 2008 4:04 PM
To: IUG INNOPAC List
Subject: [IUG] Teleforms-unsuccessful TNS notices


My library started using Teleforms a year ago. On average, 20% of our
phone notices become unsuccessful TNS notices. I'm curious to know
whether this percentage is much higher than what others using Teleforms
are experiencing. Any feedback would be appreciated.

Thanks,

Lisa Caldwell
Springdale Public Library
lcaldwell at springdalelibrary dot org


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