RE: [IUG] Mouse activity and Millennium freeze-ups

[zoltan dot tomory at mobot dot org]

Try screening all clients for malware with something like ad-aware, which is
available for free over the net. In my experience this can help considerably
and it is easy to do. Things like "data miners" seem to propogate over time
and can really waste system time until things like the movements of mice
become noticable


Zoltan Tomory
Technical Services Librarian
Missouri Botanical Garden

314.577.5157

zoltan dot tomory at mobot dot org


-----Original Message-----
From: Hans Anderson [mailto:systech at krls dot org]
Sent: Wednesday, November 30, 2005 8:36 AM
To: IUG INNOPAC List
Subject: Re: [IUG] Mouse activity and Millennium freeze-ups


We have experienced simular issues.    I have swapped out the USB mice with 
older P\S2 style.  That seemed to help with the erratic mouse movements, 
but the freeze ups are still an issue.    I have been focusing my time to 
solve that on networking.    Where it is the biggest problem, the branch is 
in rural northern Minnesota. (ie. old data comm lines)
Hans Anderson



At 02:09 PM 11/29/2005, you wrote:
>We're a consortium of three libraries sharing a single Millennium
>system. For the past few months, we've been aggressively trying to
>migrate our staffs away from the Telnet functions by encouraging use of
>the Millennium modules as much as possible. Many staff members report
>frequent client freezes, as many as 9-12 per day, which is generating a
>negative mind-set toward use of the Millennium clients. In speaking with
>help desk staff, they recommended the usual actions such as documenting
>the specific activities of the staff members, identifying conflicting
>software, etc. We've been doing this now for some weeks.
>
>* The problem occurs in about 75% of the clients.
>
>* It occurs at all three sites.
>
>* It occurs in all modules.
>
>* There is no particular workflow, procedure or function identifiable as
>a common thread.
>
>* Many of the machines experiencing the problem have no software
>differences from the machines that don't experience the problem.
>
>* Network issues don't seem to be a factor.
>
>* The computers across the three campuses are a mix of Dell and Gateway
>PC's of various models. All are Pentiums having at least 512 megs of RAM
>with many having a full gigabyte, and they meet or exceed the
>requirements listed by III.
>
>* The Java engines have been updated to the current release on CSDirect.
>
>* We're running Release 2005 LE (scheduled to install 2005 and 2006 LE
>in early January)
>
>The only thing we've noted is that users who rely on hot keys rather
>than the mouse to move around the screen experience a marked reduction
>in freeze-ups. Several staff members have pointedly avoided using the
>mouse and the their incidences of lockups dropped from several per day
>to only 1-2 per week.
>
>Has anyone else experienced this type of behavior and can any additional
>light be shed on it? Some staff estimate they lose 10% of their output
>so it's not just a minor, occasional annoyance. I'd really like to
>figure out what's causing this problem and solve it if possible.
>
>Thanks,
>Mark
>
>+++++++++++++++++++++++++++++++++
>Mark A. Stoffan
>Network Librarian, Western North Carolina Library Network
>1 University Heights, CPO 1500
>Asheville, NC  28804                        (828) 232-5095 (office)
>mstoffan at wncln dot lib dot unca dot edu        (828) 231-6285 (cell)
>wncln.lib.unca.edu                            (828) 232-5137 (fax)
>
>
>
>
>
>--
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Hans Anderson
System Technician
Kitchigami Library System
systech at krls dot org
218-587-2171 


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