Library Operations Supervisor, Materials Access Team (University of Arizona)
Position Title: Library Operations Supervisor, Materials Access Team
Job Number: 38711
Department: 1701-University Library College/Division
Posted Rate of Pay: $41,668 annually
Category: Classified - Regular
Job Open Date: 08-03-2007
Job Close Date: Open Until Filled
Review begins on: (Continues until position filled) 09-12-2007
Benefits Eligible: Yes
Full Time/Part Time: Full Time
Days and Schedule to be Worked: Mon.-Fri. 9 am - 6 pm, including evening and weekend rotation
Number of Hours Worked per Week: 40
Limited to current UA employees only: No
Documents, in addition to application, which are required for a complete application: Letter of Interest, Resume
Documents, in addition to application, which are required for a complete application
Additional Materials Required:(Include instructions for submission) Please include the names and contact information for 3 direct supervisor references in the space provided on the online application.
Position Summary: The Library Supervisor facilitates customer access to the collections of the University of Arizona Libraries; this includes leading, facilitating and involving team members in team planning, setting objectives, defining expectations and problem solving. This position empowers and holds team members accountable for participation in Circulation and Collections Maintenance processes. This position assists library customers with basic research needs at Library service sites, educates customers about Library and team policies and procedures, enforces Library policies, and supports the University of
Arizona Libraries in its mission and vision in providing excellent customer service. This position reports to the team leader of the Materials Access Team.
As a benefits-eligible employee at the University of Arizona you receive much more than the money you receive in your paycheck. Your rewards also include insurance benefits, retirement plan, basic life insurance of $15,000, and other employment-related programs. The University of Arizona pays the full cost for many of these programs, shares the cost with you on others, and offers some for which you pay the full cost.
Many of these programs feature pre-tax contributions, which increases your take-home pay by decreasing your income tax liability. The budgeted base pay for this position is $41,688, which includes $3,356 of earned paid time off for vacation/holidays.
Outstanding UA benefits include health, dental, and life insurance; paid vacation, sick leave and holidays; UA/ASU/NAU tuition reduction for employee and qualified family members; access to campus cultural and recreational activities; state retirement, and more.
Duties and Responsibilities: Team Leadership and Staff Supervision (40%):
*Supervises, hires, trains and directs the work of permanent and temporary employees and student assistants.
*Provides mentoring and coaching to permanent staff. Ensures team members share mentoring and coaching responsibilities. Fosters an environment in which culturally diverse people cooperate.
*Reviews, monitors and provides performance feedback to staff.
*Evaluates individual competencies against standards, and provides learning opportunities to ensure performance requirements are met.
*Understands and applies required policies and procedures related to personnel selection, performance reviews, strategic planning and implementing new products and services.
*Conducts financial planning, projecting, monitoring, and develops budgetary solutions.
*Actively participates on MAT Leadership Team; attends All Staffs, Library Reports, Open Dialogue and Learning Networks. Makes clear and convincing oral presentations.
Ensures team’s work is performed effectively and benefits customers, establishing and monitoring quality standards and adjusting work schedules as needed.
*Builds architecture to implement vision and direction; empowers and enable team to implement that vision. Initiates projects or actions, setting long and short-term goals.
Customer Service (30%):
*Provides basic research needs by providing information and referral service at all service sites, including evening and weekend rotation. This responsibility includes the performance of any and all functional work activities associated with these service sites.
*Responsible for customer complaints and fines problem solving, including negotiating fines at all sites.
*Works to make customer needs a primary focus and develops and sustains productive customer relationships. Readily adjusts priorities to respond to pressing and changing client demands.
*Talks to customers to determine what they want and how satisfied they are with what they are getting.
Team Participation and Project Management (15%):
*Facilitates, records and participates in work team and MAT team meetings. This includes the ability to explore divergent thinking in a task force or conflict context, and employing a variety of interpersonal and problem-solving techniques to aid in the convergence of thinking in pursuit of common values and purpose.
*Actively participates in MAT projects or fills in for those on a project.
*Anticipates potential problems and institutes controls and contingency plans to address them. Sets deadlines in a way that gets commitment from all parties involved.
*Participates on library-wide cross-functional teams as appointed.
*Develops work plans with tasks, timeframes, milestones, resources and dependencies.
*Updates MS Outlook email and calendar.
*Participates in the library’s performance management system, and is a developmental reviewer for staff.
*Develops networks and builds alliances collaborating across internal and external agency boundaries to meet common objectives.
Collection Maintenance Services (15%):
*Shares responsibility with team for data analysis to demonstrate the quality of team’s work and to continually improve customer access.
*Ensures data and statistical reports for work team are established and monitored.
*Ensures team policies and procedures are communicated and followed including hiring and terminating employees.
*Directs and leads continuous improvement of circulation and collection maintenance processes.
*Oversees and assists in the design and implementation of work team training modules and may also train staff, temporary employees and student assistants, including in-depth follow-up training as needed.
Arizona Board of Regents Minimum Qualifications: Bachelor’s degree AND five years related library experience; OR nine years related, progressively responsible library experience; OR any equivalent combination of experience, training and/or education approved by Human Resources.
Additional Minimum Qualifications: *Demonstrated experience with leadership and supervisory skills (specifically full-time permanent employees), including training, coaching, mentoring and coordinating the work of others and/or projects.
*Experience in budget management, including financial planning and projecting, monitoring expenditures, and developing budgetary solutions.
*Demonstrated proficiency using MS Word, MS Excel, e-mail, and calendaring, with a larger emphasis on MS Excel.Preferred Qualifications *Demonstrated customer service, communication and organizational skills.
*Demonstrated ability to work in a fast-paced/multi-tasking environment prioritizing tasks and responding positively to unanticipated changes while exhibiting flexibility under demanding circumstances.
*Strong communication and time management skills. Assesses problems using effective critical thinking and analytical skills.
*Demonstrated ability to work proactively and constructively to identify, define and solve problems with team, between teams and with individuals on teams.
*Ability to work effectively with diverse faculty, staff, and students.
*Knowledge of library practices and procedures.
*Knowledge of a variety of automated library systems including searching automated library systems - record interpretation.
*Knowledge of issues pertaining to collections (various formats) and stacks maintenance.
*Knowledge of issues pertaining to circulation and the use of online circulation systems.
*Skill in interviewing customers regarding reference services and sources.
*Knowledge of and skill in usage of various research methodologies.
*Facilitation, meeting and project management skills.
*Process improvement/cost and systems analysis skills.
*Skill with Microsoft Project and Microsoft Access.
Standard Pre-Employment Screening:
What kind of criminal background check is required for this position? This position is non-security sensitive and requires a name-based criminal background check
Supplemental Pre-Employment Screening: None
Job Category: Administrative and Professional
Go to the University of Arizona’s online application system at
http://www.uacareertrack.com/ <http://www.uacareertrack.com/> .
Complete a staff application, search the job postings for Job #38711 and attach a resume and letter of interest when indicated.
As an equal opportunity and affirmative action employer, the University of Arizona recognizes the power of a diverse community and encourages applications from individuals with varied experiences and backgrounds.
The University of Arizona is an EEO/AA - M/W/D/V Employer.