Electronic Services Technician (University of La Verne)
Position #2831 - Electronic Services Technician, Wilson Library
The University of La Verne has an opening for an Electronic Services Technician in the Wilson Library. The primary function of this position is to provide technical support for the computer hardware, library online system (Innovative Interfaces), library web site, electronic databases, and related computer systems of the University Library for both on and off-campus users.
Duties include providing access support (in person, on phone, and via email) for internal and external use of electronic databases; assisting in all aspects of maintaining Library web site; providing technical support for library staff including training on library systems; providing library system help, in-person, phone, and email; supporting and troubleshooting library public terminals, staff machines and peripherals; assisting library staff with any software and hardware issues; liaison with university information technology department and other external vendors; gathering monthly, quarterly and yearl y statistics on all online systems usage and providing analysis on usage and trends; assisting in documenting policies and procedures; assisting with any special projects; serving on library teams as necessary; and translating library team decisions into working practice; and additional duties as assigned.
The requirements for this position include an Associate’s degree in Computer Science Information Systems, Business or related field, three years of experience which includes two years of information technology and knowledge/professional expertise in library computer systems and related software; extensive experience with Microsoft Office suite; web authoring using HTML, JAVA, CSS, PHP, ASP and/or PERL, experience with troubleshooting and providing support for computer systems, and experience producing statistical reports and data analysis. A Bachelor’s degree in Computer Science, Business Administration or Information Technology is preferred. An equivalent combinat ion of training and experience that demonstrates required knowledge, skills and abilities may be considered. The hiring range for this position is dependent upon qualifications and departmental equity.
Benefits of employment include a comprehensive health and welfare plan, tuition remission program for employee, spouse, and dependent children, and a generous 10% contribution to the University’s 403B retirement plan. To apply, please go to http://www.ulv.edu/hr/empc.htm