SYSTEMS LIBRARIAN – DIGITAL RESOURCES TEAM
CUSTOMER SERVICES DEPARTMENT
For over 25 years, Innovative Interfaces has dedicated its energies to meeting the needs of libraries and the challenges of library automation. The company has fulfilled this mission with first-rate services and products such as the Millennium integrated library platform, the INN-Reach direct consortia borrowing solution, Electronic Resource Management, and the Encore discovery services platform. Today, thousands of libraries of all types in over 40 countries rely on Innovative’s products, services, and support. The company is located in Emeryville, California with offices around the world.
The Digital Resources team was created primarily to handle support of Innovative’s e-resource products. These e-resources provide libraries with access to their diverse array of information resources in an integrated and user-friendly way. Products such as WebBridge LR, Research Pro and Web Access Management, provide libraries with the ability to manage and control access to all of their information resources by providing smart linking, multi-protocol meta-searching, and user authentication.
Responsibilities
· Provides extensive telephone and e-support for Innovative’s customers using Innovative software on large multi-user UNIX systems
· Analyzes, troubleshoots, documents, and resolves application issues reported by customers using UNIX and proprietary utilities
· Works with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner
(more…)